Frequently asked questions
Last updated: September 4, 2026
What is TeenStore.ch?
An online shop for cosmetics and beauty accessories for 13-19 year-olds, shipping across Switzerland.
What payment methods do you accept?
Credit/debit card and TWINT (where available) via Stripe, our secure payment provider.
How long does delivery take?
Most orders arrive within 8-12 days. Depending on the product and carrier, delivery can take up to 20 calendar days, since items ship directly from the supplier.
Do I have to pay customs duties?
Possibly: parcels arrive from abroad, and depending on the order value the courier may charge you import VAT or customs fees on delivery. These costs are not included in the purchase price.
Can I change or cancel an order after placing it?
If you contact us within a few hours via order@teenstore.ch we'll try to change it, but we can't guarantee it once the order has been forwarded to the supplier.
How does the beauty quiz work?
Answer 3 quick questions and we'll show you products from the category that best fits your style — it's a personalized suggestion, you can still browse the whole catalog.
Can I return a product?
We don't offer returns for change of mind. We refund or replace your product if it arrives damaged, defective, non-functioning or wrong: report it within 3 days of receipt (7 for electronics) with photos of the problem. You usually don't need to send anything back. Not covered: change of mind, ordering the wrong item yourself, or an incorrect address you gave us.
Do prices include shipping?
No, shipping is calculated based on your cart and added as a separate line on the Stripe payment page, before you confirm your purchase.
Is it safe to pay on your site?
Yes, payments are handled entirely by Stripe — we never see or store your card details.
Can I buy if I'm a minor?
Yes, but we recommend doing so with a parent or guardian involved, particularly for the payment method.
How do I contact you with other questions?
Reach us via order@teenstore.ch.